The close shift customer service rep was extremely rude. He called my friend back to tell him that he would kill him. I've never been to a place that treats their customers with such disrespect.
I ordered a BBQ chicken pizza today (Mon. 12/11/17), which usually comes topped with mozzarella cheese, but much to my chagrin there was cheddar instead. The guy on the phone never specified to me that the pizza came topped with cheddar. When I asked if they could possibly remake it, he said no and that if he did I'd have to pay double for his miscommunication, or lack thereof. Had tried to put all of the blame on me and continuously argued with and insulted me. I tried calling to see how he handles customers on the phone, and I tried getting his name, but he continuously hung up on me (4 times in fact without even seeing who it was; I could have been another buying customer). This was a really disappointing experience, and the guy should definitely be reprimanded for is behavior.
All around terrible experience dealing with Benito’s, took close to two hours to get the food i ordered for delivery, which i had to go and pick up from the store.
I've never been so disappointed in the way I was treated by this place. They claimed they could not find my location. Roughly 40 min after my food was supposed to be delivered I received a text saying that they could not find my location. I attempted to contact the number, no answer. I texted the number asking where they were so I could help. Their response was "I was there almost an hour ago. Your order has been canceled....."So they canceled my order and failed to notify me about that until I contacted them. I guess I don't understand how someone can't find a location but at the same time was there an hour prior. I tried to reorder and they declined my order with an email claiming I was outside of there delivery range. I called customer service and they claimed that they where too busy to fill the order. So three different excuses on why they can't drop off a pizza. This was at roughly midnight on a Wednesday so I question the "too busy" excuse. Nothing against Benito's pizza but this location is clearly incompetent. And for reference this is not a drunken rant. I work a midnight shift and was trying to treat my crew to a midnight pizza lunch. This is the last time I'll ever try to use this location. I suggest you look somewhere else if you are looking for pizza. There are plenty of options.
Another time, they filled the order incorrectly because they didn't look at my instructions on grubhub.
Took two hours to get an order of fries. Then the delivery guy calls me talking about how he can't find the apartment complex. Another five minutes wasted. By the time I got my fries, they were cold and soggy (I requested them well done). I love their cajun fries, but their service is terrible. Made sure I didn't have to pay for such terrible delivery service.
If management happens to see this review: The guy has long brown hair in a ponytail, wears glasses that make his eyes look big, and has a goatee. I was unable to take down his name as previously stated, but please have this man reprimanded. He has done a disservice to customer service representatives everywhere.
Benito S Pizza is a US Meal Delivery based in Ypsilanti, Michigan. Benito S Pizza is located at 1088 N Huron River Dr, Ypsilanti, MI 48197, USA.
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